Problem Note 38321: The Help is not displayed in the SAS® Digital Marketing client and the SAS® Digital Marketing Grid server
If you are using SAS Digital Marketing client or SAS Digital Marketing Grid server without the SAS Digital Marketing server, a blank Java window is displayed when you select the Help. This problem occurs because the JAR files for the Help are missing.
Contact SAS Technical Support to get copies of these JAR files and the instructions for installing them.
Operating System and Release Information
| SAS System | SAS Digital Marketing | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows XP 64-bit Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft® Windows® for x64 | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Microsoft Windows XP Professional | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Windows Vista | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| 64-bit Enabled AIX | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| 64-bit Enabled HP-UX | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| 64-bit Enabled Solaris | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| HP-UX IPF | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Linux | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Linux for x64 | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
| Solaris for x64 | 5.3 | 5.3_M1 | 9.2 TS2M0 | 9.2 TS2M0 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2010-09-17 13:37:24 |
| Date Created: | 2010-01-07 11:20:20 |
